POLICIES + PROCEDURES

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A deposit of $50 must be made at the time of booking and the remaining balance will be due at your appointment. To avoid tax at checkout, cash is preferred, but not expected. Personal checks will not be accepted. Please note: there is a 4% convenience fee on all credit card transactions. 

Deposits and payments may be paid via Venmo (@alixtoepel) or Zelle (6238267337).

Please do NOT book an appointment or submit your deposit until you have read all information, policies, terms and conditions related to your appointment. Submission of your deposit signifies your agreement of these terms.

Unforeseen circumstances can happen unexpectedly, we ask you kindly notify us if you're going to be more than 5 minutes late. There is a 15 minute grace period for appointments after your scheduled appointment time. After 15 minutes, your appointment will be rescheduled and you may forfeit your deposit.

After one no show, you will be required to pre-pay for future appointments. After two no shows, you'll automatically be blocked from future online booking. If you no show to a pre-paid package appointment, the treatment that you didn't show up for will be accounted for as usual. 

By contacting us prior to your appointment, we are much more lenient on this policy.

We welcome children of all ages and recognize the importance of supporting our clients who are busy parents. We allow children in the workplace under certain conditions. Here's our policy:

1. Children are allowed in the workplace for short periods of time, such as during emergency situations or when regular childcare is unavailable. However, it's essential to ensure that the child does not disrupt the workplace or compromise safety.
2. If a child is present in the workplace, the parent is responsible for ensuring their safety and preventing any disruptions to the work environment.
3. Children should not be left unattended at any time. If the parent needs to step away from their work, they should make arrangements for someone to watch their child.
4. The company reserves the right to ask a parent to remove their child from the workplace if their presence is causing a disruption or safety concern.

We're happy to offer a pet-friendly environment to our guests who want to bring their fur babies along. However, we do have a pet policy to ensure the safety and comfort of all our guests. Here are our guidelines:

1. Pets must be on a leash or in a carrier at all times. We want to avoid any accidents or mishaps, so please keep your pet secure and under your control.
2. Pets must be well-behaved and friendly towards people and other pets. We want everyone to feel comfortable and happy, so please make sure your pet is socialized and comfortable around strangers and other animals.
3. No aggressive or noisy pets are allowed on the premises. We want to create a peaceful and pleasant environment for everyone, so please leave your aggressive or excessively vocal pets at home.
4. Any damages caused by your pet will be your responsibility. We understand that accidents can happen, but please let us know if your pet causes any damages and we'll work with you to resolve the issue.
5. We reserve the right to ask you to leave if your pet is causing disruption or discomfort to other guests. We want everyone to enjoy their stay, and we'll do our best to accommodate you and your pet's needs, but we also need to ensure a peaceful and safe environment for all.

We're glad to offer our services to you, and we're committed to providing you with the best possible experience. We strive to ensure that our services are of the highest quality and are never underdelivered. However, to enable us to maintain this level of service and to ensure our business continuity, we have a non-refundable service policy. Here are the details: 

1. Once you have made a payment for our services, it is non-refundable. We invest a significant amount of time and resources into preparing and delivering our services. If we've fallen short, let us know how we can make it right.
2. We understand that unforeseen circumstances may arise, and you may need to cancel your service or package. If this is the case, please let us know as soon as possible, and we'll do our best to accommodate your situation. However, we won't be able to offer any refunds.
3. If we're unable to deliver our services due to unforeseen circumstances or events beyond our control, we'll work with you to find an alternative solution. Depending on the circumstances, we may be able to reschedule your service for a later date or provide you with an equivalent service of equal value.
4. If you're unsatisfied with our services, please let us know, and we'll do our best to address your concerns. However, we won't be able to issue a refund for our services, as we've already invested time and resources into delivering them.

We understand that life happens, and appointments sometimes must be cancelled. If you need to cancel your appointment, please let us know 24 hours or more in advance. Appointments canceled with less than 24 hours of notice will forfeit their $50 deposit.